faq

  • What does Akirix do?
    Akirix is an online escrow management provider for business transactions. By means of Simplify, our secure online payment platform, Akirix offers companies an efficient online means of buying and selling, invoicing for services and conducting contract administration. Akirix also provides the means for immediate payment for services upon the successful execution of the contract.
  • What industries does Akirix offer services to?
    Presently, Akirix offers services only to the VoIP industry. However, service to additional industries will be offered soon.
  • What specific services does Akirix offer my company?
    Akirix offers escrow management services for business transactions and invoice verification services.
  • Are the services offered by Akirix really needed?
    Yes, in a business environment where unpaid invoices are written off with ever increasingly regularity, Akirix provides the means to ensure that such does not happen to your company. This service is an absolute need in today’s world.
  • How Do I open an account with Akirix?
    It is easy. Simply go to the home page and click “Sign Up”. Step by step details will be provided to you and Akirix’s staff is ready to assist if needed.
  • What documents do I need for the account application process?
    In accordance with the US Patriot, you will need to submit legible copies of the following documents:
    Primary Photo ID
    Secondary ID
    Corporate Document
    Tax Document
    Utility Bill
    Bank Statements From Last Three Months
    W8-BEN for Non-US Companies Only
  • Why does Akirix need my corporate documents prior to setting up my account?
    For one, it is the law according to the US Patriot Act. Additionally, as a means of protecting the integrity of our online payment platform, Akirix must make certain that only legally organized businesses in good standing are permitted to conduct business on the platform, thus protecting you as our client.
  • Am I required to use Akirix Carrier Agreement Forms?
    Yes, all clients must agree to the terms of this agreement.
  • How long does it take to open an account?
    Typically less than 48 hours and not more than 5 business days.
  • How do I fund my account and/or withdraw my funds?
    Via wire transfer. Our platform is equipped with simple user function keys for wiring money into and out of your account.
  • What is meant by pointing funds on the platform?
    Once your account is funded and your begin business, you can accept project invites from your buyers and suppliers. Once a project I established and a contract amount established, the platform will instruct the buyer to point the contracted amount to the supplier. Thereafter, those funds are dedicated to that project and cannot be released without the seller’s consent. Upon successful execution of the contract and the buyer accepting the supplier’s invoice, the platform automatically releases the pointed funds to the supplier.
  • How do I point funds on the platform?
    Once a project is created, the platform software provides a function key inside the project space for pointing money. Simply click on this key and follow the instructions. Additionally, if funds have not been pointed prior to invoicing, the platform software will prompt you to point the required funds prior to your processing of the invoice.
  • How will I know when funds have been pointed to me on the platform?
    Funds pointed to you will show up in easy to find indicator located directly on the project space. Additionally, your account summaries listed at the top of the platform display will indicate all balances including funds pointed in.
  • What is a Buyer?
    The company that wishes to procure the services of another company.
  • What is a Supplier?
    The company that is providing the services that have been procured
    by another company.
  • How do I find my Buyers and Suppliers on the Platform?
    You must have existing relationships with your buyers and suppliers (outside of Akirix) and these companies as well must establish accounts with Akirix. Once accounts
    have been established, account numbers are used wherein you and your buyers and suppliers can send project invites to one another via the secure online
    payment platform.
  • What is a Project?
    An established connection between you and your buyers and sellers for specifically listed goods and/or services that are being procured.
  • How do I set up a Project?
    The platform software provides easy to find and use function keys for creating a project. Simply click ‘Create Project’ and follow the steps provided by the software.
  • How do I create and send an invoice on the platform?
    Once a project is created and a buyer established, a function key will appear
    in the project space labeled ‘invoice’. Simply click this key and follow the
    instructions provided.
  • How does Akirix ensure that my invoices will be paid?
    By providing a means whereby businesses can set up both the Contract for Services and the funds necessary to cover those services prior to performing any work or shipping any product. Upon successfully executing the terms of the contract, the funds held by Akirix are released to the party due.
  • What if I don’t agree with an invoice that is submitted to me?
    No problem. Our system allows you to easily identify which portion(s) of an invoice that you do not agree with. Upon your submittal of this information, the undisputed amount of the invoice is paid for and the disputed amount held. Akirix then provides you with means to negotiate and/or counter offer until a resolution is reached between you, at which time the amount that you and your associate agree upon is paid for and the remaining balance, if any, returned to your account.
  • What if one of my business associates does not agree with my invoice?
    He would file a dispute and identify the disputed and undisputed portion of the invoice. Thereafter, you will be notified by Akirix and means provided via the platform to resolve the dispute.
  • What if my business associate and I cannot reach a resolution on a dispute?
    We hope you can, but if not, Akirix staffs trained professionals in your industry that can be used for arbitration, upon the agreement of both parties. In these cases, the decision of the Arbitrator is final.
  • What if I want to only make a partial payment on an invoice?
    The Akirix platform provides a special function for paying short. Once an invoiced is issued to you, you will find the pay short option available as one of your invoice options.